Defects and Refunds

If you have received a damaged or defective product, we will send you a new one free of charge. For any reason, don't you want a new package? Then you can also receive a refund!

It's easy to request a FREE new product or a refund! Just contact us below. Once we receive it and can confirm that it is clearly a defective product, we will send you a new product or a refund as soon as possible!

You received the wrong product

If you ordered a specific variant of a product but received a different or wrong product, you can request to have the correct product or variant resent. Just contact us below.