Defects and Refunds

If you receive a damaged or defective product, we will send you a new one free of charge.

Requesting a FREE replacement product is easy! Simply contact us below. Once we receive your request and can confirm that the product is clearly defective, we will send you a new product as soon as possible.

You received the wrong product

If you ordered a specific variant of a product but received a different or incorrect product, we will send you the correct product or variant. Simply contact us below.

Contact: info@nord-heim-mode.de