Shipping Policy

The trust and satisfaction of our customers are very important to us. Your order means a lot to us. That's why we offer safe and reliable delivery options for every item. Nordheim Mode orders are shipped insured with DHL & DPD. You will receive a Track & Trace number by email once your order has been dispatched.

Processing Times

Packed and shipped: Within 1-3 business days. Delivery time: 7-14 business days.

Tracking Your Order

Easily track your order using our advanced live-tracking software with the estimated delivery date based on your order number, email, or tracking number: you decide!

We strive to make the ordering and delivery process as simple as possible for our customers.

Should you still have any questions or further concerns, please do not hesitate to contact our customer service. Below, we explain how your order will be processed and delivered.

Always Free Shipping

We cover the shipping costs. Every order is delivered 100% FREE to your home. No minimum order quantity is required.

Placing an Order

Ordering from Nordheim Mode is as simple as possible. First, you need to go to the product page and add the desired product to your shopping cart. To do this, click the black button "Add to Cart". It is important here that you check whether you have selected the correct variants. If everything is in order, click the "Proceed to checkout" field. On the information page, you need to enter the correct address details. Make sure all information is correct. Once this information is correctly filled in, you can click the "Continue to shipping" button. On the "Shipping" page, you have the option to check the address details you entered. It also states that every shipment is completely free. As a sign of our appreciation for our customers, we always cover the shipping and delivery costs. You can now proceed by clicking the "Continue to payment" field. For payment options, you have a choice of different payment methods. At Nordheim Mode, all payment options are SSL-encrypted, so you can always rely on a secure payment environment;

Credit card (AMEX, Mastercard, Maestro, Visa) Paypal

Once you have selected the correct payment method, click the "Complete order" field and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. In the unlikely event that you have problems with your order, you can contact us at any time.

Shipping Your Order

Have you found the perfect look or accessory on our website? Then you want to enjoy it as quickly as possible! That's why we ensure that your order is processed and shipped as quickly as possible. To offer you the best value for money, we ship our products directly from China. This significantly saves us on transport, storage, packaging, and shipping costs, allowing us to offer the products at a fair price. Please note that delivery times may be slightly longer due to international shipping. To be able to charge fair prices for our products, we have decided to collect packages in bulk and ship them all at once once a certain minimum quantity is reached. We hope for your understanding and your willingness to help us create a better and healthier world.

Cancellation Not Possible

Please note that cancellation is not possible after placing an order. We process orders immediately to ensure fast delivery. Therefore, please check your order carefully before confirming it.

Policy for Refused Packages

By placing an order, the customer agrees to our shipping and return policies. If a package is refused upon delivery, the following fees will apply:

Restocking fee: A standard restocking fee of 15% of the order value will be charged, with a minimum of €15. If 15% of the order value is less than €15, €15 will be charged. If 15% is more than €15, this amount will be applied.

Cost accounting: These costs will be deducted from the refunded amount or, if applicable, invoiced separately.

Exceptions: If the refusal is due to an error on our part, such as incorrectly delivered or damaged goods, no fees will be charged. In these cases, we offer a replacement product free of charge or re-send the order.

Still Have Questions?

To ensure your order is shipped today, please contact us by email. Our service team will be happy to advise you on the appropriate solution. Fast and 7 days a week: info@nord-heim-mode.de